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INOVAGAIA

Feedback & Complaints | Complaints Book

Is there a problem?

Is there a problem?

We’re here to help with any problems you may have encountered.

We’re here to help

We are here to listen, clarify any issues and work with you to find the best solution. Contacting our team is an additional option and does not replace or limit your right to use the Complaints Book.

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Complaints Book

The Complaints Book, as a tool for civic participation, is regulated by Decree-Law No. 156/2005 of 15 September, as subsequently amended (see Legislation), and is available in both electronic and physical formats. The Directorate-General for Consumers provides a set of questions and answers designed to clarify matters for consumers/users, economic operators, organisations and the general public regarding this tool (procedures, deadlines, etc.).

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Complaints book